Política de reembolso

Return & Refund Policy

Thank you for your purchase. Please note that due to the commercial nature of our relationship, this policy only applies to damaged or faulty items.

Eligibility for Returns

We can only accept returns for items that are damaged or faulty upon arrival.

All claims must be submitted within 30 days of receiving your order. Requests made after this period may not be accepted.

It is crucial to report any damaged or faulty items as soon as possible after receiving your order.

How to Start a Return

To report a damaged or faulty item, please contact us immediately at vittoriasalva.corp@protonmail.com.

You will need to provide your order number and clear photos of the damaged or faulty item.

We will review your request and aim to respond within 7 working days to provide you with instructions for the next steps. Please do not send items back to us without prior authorization.

Refunds or Replacements

Once we have received and inspected the returned item, we will notify you of the status of your refund or replacement.

If approved, we will process a refund to your original payment method or arrange for a replacement to be sent, depending on the situation and our policy.

Non-Returnable Items

We cannot accept returns for items that are not damaged or faulty. All sales are final unless an item is defective.

Questions

For any questions regarding your order or our return policy, please contact us at vittoriasalva.corp@protonmail.com.